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When You Book: Our Price Guarantee ensures that if you find a qualifying lower rate for travel booked with Digital City we'll not only refund you the difference between what you paid and this lower price, but also give you $50 off a purchase of future travel.
NEW! When you book a hotel with us, we now give you an unprecedented level of price protection not available from other online travel sites. Now, you’re protected all the way up until the day before you check in! .
Click here for complete details and how to invoke the guarantee.
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After You Book: If you purchase an electronic airline ticket and notify us within 24 hours of your purchase that you've booked the wrong dates, names, or flight times we'll cancel your airline ticket. (This policy does not apply to paper tickets, packages, and a short list of airlines.)
NEW! Now, more great reasons to book your hotel on Digital City! We've eliminated change or cancel fees on hotels and most vacation packages, so you have more flexibility than ever in making your travel plans.
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Before You Go: If we become aware of anything that might hinder your enjoyment of your trip, such as hotel construction, an oncoming hurricane, or a closed pool, we will contact you to let you know and we'll help you make other arrangements.
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During Your Travels: Everything about your booking will be right, or we'll work with our partners to make it right, right away. But you must call us right away-if you wait until after your trip, it's too late. We're available 24/7 to help ensure your trip goes as planned. Of course, there are some things we can't control, like weather or mechanical difficulties, but in those rare cases when things don't go the way they should, you can count on us to work with our partners on your behalf. |
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- ATA and Aloha Airlines Bankruptcies
We contacted 10,000 of our customers impacted by the bankruptcies to provide advice and assistance.
- American Airlines' MD-80 Flight Cancellations
We alerted 13,000 customers with American Airlines reservations to confirm their departure, provided advice, and rebooked when necessary.
- San Diego Wildfires
When many hotels in the region filled up with locals evacuating from the fire, we contacted our customers with standing reservations to save them the frustration of arriving at a full hotel, and we helped re-accommodate them.
- See more examples and read the words of real-life customers here.
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