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The Skinny on Rental Cars By Amy Ziff, Editor-at-Large
December 16, 2002
PRICING: Unless you are familiar with the rental-car market, it is useful to comparison shop to ensure you are getting a fair rate. If speaking with an agent, always remember to inquire about the availability of special programs or rates (if shopping on-line, look for exclusive Web deals). Because one of the most important factors in renting a car is price, get the total price when booking (meaning a quote that is inclusive of all the applicable taxes and fees). If renting at an airport, these fees can add more than 40 percent onto your daily price! If possible, consider renting a car outside of the airport in order to save money.
RESERVATIONS: It’s not always wise to leave the rental car for last. Car-rental companies have a fixed number of cars in their fleets so it’s important to make sure a car is available. Book through a reputable company and get a confirmation number to have handy upon arrival at the counter. Remember that in most cases it doesn't cost anything to reserve a rental car and it can be cancelled without penalty or with 24-hour notice. In peak season or in cities with major conferences, rental-car agencies are often completely booked three to four months in advance.
CAR TYPES: Every car rental company has a fleet with tiers ranging from low-end to high-end vehicles. Some companies offer specialty vehicles such as convertibles, luxury vehicles, Hummers, and other SUVs for additional money. As a general rule, the smaller the car, the less expensive it is to rent. Car companies will try to encourage buying up, so only get the car that fits your needs. Also, upgrades at the counter tend to be more cost-effective than at the time you secure your reservation. It's of interest to note that airport rental agencies are required to maintain their fleets with cars no more than two years old. This isn't true of other rental locations, so if renting from an off-airport agency, you may want to ask about standards or vehicle age.
INSURANCE: Travelers MUST understand their own auto-insurance policies to avoid unnecessary and costly coverage. Credit cards may offer additional coverage but usually only supplement a policy and are not a policy itself. Call the 1-800 number on the back of the insurance card for coverage details. And, remember that the insurance is voided if a consumer is in violation of the rental contract. Violations can include unauthorized drivers, driving while intoxicated, and reckless driving. If renting in Europe, be prepared to be forced to purchase outside insurance, as it is a common practice not to accept U.S. coverage overseas.
OTHER FEES: Rental-car companies allow travelers to pre-purchase gasoline options. But in most cases, it makes more sense to fill up at a local gas station before returning the car to avoid hefty fuel charges. Late fees often are assessed once a car has been kept over the allotted grace period (usually 59 minutes). Charges generally run ½ to ¼ of the daily rate, drastically raising the cost. (If you had a special weekend or weekday rate, returning your rental car after the agreed time can change your pricing category altogether.) Also, drop-off charges apply if the rental car is returned to a different location, so inquire about those charges when booking. Also, expect higher costs for renters under the age of 25 and additional fees for car seats as well.
FAMILY AND SAFETY: Rental cars are usually relatively new, so renting one can be a fun way to get to know new car features that the family car may not yet have. Not all rental cars have the same safety features, so ask for those that are important to you. Travelers should reserve in advance if they need an infant, child, or booster seat. Also remember that not all car companies have the same policies for kids.
PHISICALLY CHALLENGED: Make arrangements with the rental company in advance if a companion requires a car with disability features. Not all companies may be equipped to handle these needs.
DIRECTIONS: Most rental car companies should provide local maps. But, always come prepared with the address and phone number of the final destination just in case. It’s recommended to use an online mapping service in advance when traveling to someplace unfamiliar. Some companies provide interactive driving directions at the counter or pre-printed directions to common destinations. Some may offer cell-phone rentals to be used in case of an emergency.
DOCUMENTATION: Be sure all drivers can provide a current driver’s license and are over 25. If planning to use personal insurance, be prepared to supply a copy of the policy. Unless otherwise agreed, renters will need a major credit card, not a debit card, to secure a rental car purchase. (A balance is usually held on your card until the end of your trip; bear this in mind if you are running close to your credit limit.)
Drive your own decisions with some advance knowledge and avoid unforeseen hassles and fees.
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