When Disaster Strikes
By Amy Ziff, Editor-at-Large
September 24, 2003
If there's one thing I've learned, it's that travel is far from predictable--even in the best of times. For me, that's part of the fun. Not knowing exactly what awaits allows so much room for wonder, amazement, and unexpected beauty. On the other hand, uncertainty can be frustrating, upsetting, and even scary. For example, in recent weeks, thousands of travelers have found their journeys complicated by blackouts and/or storms. My guess is their ability to cope and manage their way through the experience depended on the extent to which they anticipated and prepared for the unexpected.
So how do seasoned travelers cope with whatever comes their way when on the road? First and most importantly, they pack lots of patience and keep their wits about them. Secondly, they take steps--both before and during the crisis--to mitigate the impact on their trips. Below are some tips for dealing with disasters, delays, and the altogether unexpected…
If you're headed out of town:
- Do you have a non-refundable ticket? If so, you may be able to change it without penalty. Ditto for a non-refundable hotel. Call your travel provider, and find out what your options are. Don't assume you have to take the trip today.
- Whenever possible, pack light. Checked luggage complicates things when you're rescheduling on the fly.
- Always carry a fully-charged cell phone and the 800-number for your airline. (Handling things over the phone is frequently a faster option than waiting in line at the airport.)
- If weather causes you to miss your cruise, call your travel insurance provider to help you catch up at the next port. If you don't have trip insurance, find out if you can reschedule.
- Call 1-800-Travelocity and reach one of our 24/7 customer service agents to help with your booking, or visit our travel update page for policies and supplier phone numbers.
- Check for schedule changes and delays before heading out. Most travel websites are updated regularly, and are faster than the phone--especially during high-volume call times.
- Make and keep a list of emergency telephone numbers stashed in your wallet, in case you can't access your computer, or your cell runs out of juice in a power failure.
- A few handy things to have in your suitcase are: a small battery operated alarm clock and radio, a pocket flashlight, an emergency cash stash, a power bar or two, and a notepad or book.
Tips if you're already on the road:
- When staying in hotels, always locate the fire exits and stairwells. Make a mental note of the emergency evacuation route, in case you need to find your way in the dark.
- Take comfort in knowing that reputable hotels have disaster procedures, so there is a guide for them to follow under various circumstances.
- Local hotels may offer special rates for stranded travelers who can't get out of town. Listen to the local radio or TV for information, or inquire at the property.
Tips if you're at the airport:
- Take water and snacks with you on the plane, just in case. During inclement weather or poor conditions, planes can sit on the tarmac for hours, waiting to be cleared.
- If something goes wrong with regards to your flight, check the ticket counter nearby. They may not have a line, and be able to access the computer to answer questions or otherwise assist you.
- Airlines are not responsible for accommodations when there are weather delays. (This is where your fully-charged cell phone and carry-on luggage will come in handy.)
No matter where you are or what the situation is, when disaster strikes, remember that staying calm will serve you well. Try to adopt the Zen outlook: trust that things will get better soon. It's true that even in the most inconvenient of times, the events pass, and the hurdles are overcome. Take a deep breath, and think about what you need to do first. Be glad you packed that extra cell battery and phone list. I'm sure someone at home would be happy to know where you are and that everything is ok.
If you have a question or topic you would like me to cover in a future column, please e-mail Amy Ziff at askamy@travelocity.com And remember to look here for your topic each week!
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