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Heritage Marina Hotel
2550 Van Ness Ave
San Francisco, CA

Average Traveler Rating:  (4 reviews submitted)

Reviews: 1 - 4

Sort Results By: Submission Date  /  Overall Rating
Need some Purell

Submitted by: Laura M. of Orlando,  FL United States ; April 11, 2008
Date of visit: 04/08
Traveler's Favorite Vacation Destination: I prefer cruises everywhere
Traveler's Rating:

Don't be fooled by the pictures. This Hotel was horrible, it smelled, was run down, and that was just the elevator. Our room reeked,, and the bed...well let's not get started on that. Did I mention that the rooms surrounding us were rented out by the hour if you know what I mean, and we were woken up in the middle of the night by a woman screaming while a man was handling her abusively in front of our room door.

Best Feature: It's location
Needs Improvement: everything

Amenities rated on a 1-5 scale:
(1=Lowest 5=Highest N/A=Not Rated)
Rooms = 1
Dining = N/A
Public Facilities = 1    
Sports/Activities = N/A
Entertainment = N/A
Service = 1

Dirty hotel

Submitted by: Luis I. of Joinville,  SC Brazil ; February 05, 2008
Date of visit: 01/08
Traveler's Favorite Vacation Destination: N/A
Traveler's Rating:

rine smell in elevator; rooms not cleaned; I had to call for clean towels because had bloody in my bathroom towels; Very dirty hotel

Best Feature: don

Amenities rated on a 1-5 scale:
(1=Lowest 5=Highest N/A=Not Rated)
Rooms = N/A
Dining = N/A
Public Facilities = N/A    
Sports/Activities = N/A
Entertainment = N/A
Service = N/A

Urine smell

Submitted by: lee j. ; July 11, 2007
Date of visit: 07/07
Traveler's Favorite Vacation Destination: San Francisco
Traveler's Rating:

My list of problems: Urine smell in elevator; no hot water; toilet keeps running; no screens on windows (they said it was broke); front desk does not answer calls; room still dirty after cleaning; ice machine leaks and forms puddle on floor, food dropped on hallway carpet stayed there for 3 days before cleaned. Its just a dump.

Best Feature: none
Needs Improvement: everything

Amenities rated on a 1-5 scale:
(1=Lowest 5=Highest N/A=Not Rated)
Rooms = 1
Dining = N/A
Public Facilities = 1    
Sports/Activities = N/A
Entertainment = N/A
Service = 1

Urine smell

Submitted by: lee j. ; July 09, 2007
Date of visit: 07/07
Traveler's Favorite Vacation Destination: San Francisco
Traveler's Rating:

Problem list: urine smell in elevator; no hot water, toilet keeps running; ice machine has large puddle in front, rooms not cleaned; I had to call for clean towels, front desk won't answer calls; hookers walking hallways(I have kids!). Clerks are rude with poor English. Its just a dump.

Best Feature: location
Needs Improvement: everything

Amenities rated on a 1-5 scale:
(1=Lowest 5=Highest N/A=Not Rated)
Rooms = 1
Dining = N/A
Public Facilities = N/A    
Sports/Activities = N/A
Entertainment = N/A
Service = 1

Reviews: 1 - 4